If you’re looking for ways to boost sales and launch more successful marketing campaigns… while improving your customer experience AND product or service development… there’s a powerful—once “out-of-reach”—technology that can help you achieve all of that and more…
This “hands-off” technology has remained inaccessible to most businesses for years… completely out-of-reach because it demanded a massive amount of “compute cycles” to turn basic customer calls into mega-valuable data.
Data that you can immediately leverage (if you use this technology) to tap into the customer insights flowing through your contact center.
Important insights that you can use almost regardless of your role within you company… whether you manage customer service, sales, marketing, product development, the contact center or a key executive.
This previously “hands-off” technology is revealed in an article in Contact Management magazine that was recently mailed to 5,900 key executives. This article was written by our Contact Center Architect, Paul Van Dam.
Here’s just a fraction of what this “now within reach” technology can do for you:
- Uncover any shocking behavioral patterns of your call agents that frustrate customers (a typical call center only reviews and evaluates 0.2-0.4% of an agent’s calls… with this now accessible technology you can finally review 100 percent of the agent’s calls!)
- Discover the exact phrases and keywords your customers use to describe your product or service (words that can sell your offer better than your sales or marketing could ever think up!)… use these customer words to build a marketing campaign that’s more likely to succeed.
- Immediately alarm supervisors when a customer is very frustrated (so that the supervisor can get pulled into the call to de-escalate the situation)
- Maximize your sales by identifying (with near pinpoint accuracy) almost every single up-sell opportunity missed or lost on customer calls!
Again, this is just a fraction of what you’d get if you used this technology!
Now, before I tell you where you can find this article… you should be aware that this topic is so hot that an additional article (Part 2) was written to give you and the potential 5,900 other readers the additional insights, into this incredible technology that could be your next big breakthrough.
If you’d like to read the article that was mailed to 5,900 key executives… and discover exactly what this technology is… a digital copy of the article exists here.(Part 1 of 2)
And don’t forget, if you want to discover more of the details about this breakthrough technology, you can find part 2 here (Part 2 of 2)