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Independent Telecom Consultants Providing Telecom Audits, Strategic Planning & RFPs

Saving Our Clients Money & Time

“Nielsen's insight and efforts involved in research and assessment of our legacy phone system was instrumental in helping Cadillac Fairview make the best informed decision for the final platform.”

BRAD ARSENAULT

Direct of IT Operations & Client Services
Cadillac Fairview Corporation Limited

OVER THE LAST 22+ YEARS NIELSEN HAS CONSULTED & ADVISED OVER 300 ORGANIZATIONS ON THEIR COMMUNICATION CHALLENGES

If you want to have Nielsen as an active partner in your organization to advise you on your telecom and call centre challenges and opportunities, this page lists the 4 different options available to you.

We help organizations across Canada who have large telephony systems and call centres.

We have advised clients as diverse as the Bank of Canada, Goodlife Fitness, Canadian Blood Services, City of London, Humber College, commercial real estate giant Cadillac Fairview ... all have sought counsel.

It doesn't matter what industry you and your organization is in, whether private or public, for profit or not.

The bottom line:

The more complex, costly and out-dated your telecom network is the more you will benefit from engaging us. What's more, if your are upgrading or improving your call centre, we have the expertise and experience to guide you.

Bring Nielsen On As An Advisor To Guide You Through Your Biggest Communication Challenges

4 WAYS WE CAN HELP YOU:

Are you looking for ways to reduce your organization's operating expenses?

Typically, organizations overspend on telecom and mobility by 15 to 64%.

Work with us to experience on-going cost savings by getting us to carefully review this cost centre.

Do you feel like your telecom and mobility services, devices and carriers are becoming increasingly impossible to manage?

We work with clients who want to 'take back control' by simplifying the management of these assets and cost centre using our in-house Software-as-a-Service and telecom management experts.

Does your organization's phone system need to be replaced?

The clients we advise have aging phone systems they want to replace with Unified Communications (UC).

Engage us to determine the needs of your users, formulate a Strategic Plan, qualify and select the best UC system, and assist in deploying this solution on-time and within budget.

Do you need guidance on selecting the most appropriate technology and processes for your call centre?

Whether you run an emerging or world class call centre, we can provide you with processes, technology, and staffing recommendations tailored to your environment.

The call centre is the most complex and sophisticated element of any organization's telecom network, let us simplify your decisions.

 If you’re interested in getting more information on how you can work with Nielsen, click the most fitting option listed above to get more details.

OUR PHILOSOPHY

The Nielsen IT Consulting Mission

We believe that every great organization has a great communication system.

However, most organizations today still use telephony systems and call centre technologies from the 1990s — and stay-at-home restrictions are disrupting these systems.

What's more, the speed of globalization and technological innovation in the 21st century requires our organizations to work very differently — with shorter decision cycles, more employee engagement, and stronger collaboration than had previously been required to compete.

Since 1999, our mission has been to help Canadian organizations transition from 1990s way of communicating into the 21st Century. We accomplish this transformation by providing expert guidance, proven processes, and vendor-agnostic technology recommendations.

Our Core Beliefs

1

We believe every silo'd organization should replace their 1990s phone system with modern day Unified Communication tools to become the 'boundary-less' organization of the 21st Century.

2

We believe call centres should have the technology, processes and people required to respond to their clients needs through the channels clients choose.

3

We believe the monopolistic carriers make their telephony and mobility services and billing systems purposely complex — and confusing — to maximize their profits at your organization's expense. This must end.

4

We believe most (if not all) organizations are substantially overpaying for telephony and mobility services by as much as 15 to 64%. Problem is they don't know this because carrier billing systems don't make it easy to identify this overspend.

5

We believe in providing advice and recommendations on technology that are vendor-agnostic because every organization is unique.

1

We believe every silo'd organization should replace their 1990s phone system with modern day Unified Communication tools to become the 'boundary-less' organization of the 21st Century.

2

We believe call centres should have the technology, processes and people required to respond to their clients needs through the channels clients choose.

3

We believe the monopolistic carriers make their telephony and mobility services and billing systems purposely complex — and confusing — to maximize their profits at your organization's expense. This must end.

4

We believe most (if not all) organizations are substantially overpaying for telephony and mobility services by as much as 15 to 64%. Problem is they don't know this because carrier billing systems don't make it easy to identify this overspend.

5

We believe in providing advice and recommendations on technology that are vendor-agnostic because every organization is unique.

ABOUT NIELSEN

Launched in 1999, Nielsen IT Consulting Inc. has lead organizations towards breakthrough results with their telecom investments. Specialists in Unified Communications, Call Centre, Telecom & Mobility Cost-Saving Programs and SaaS developer: Enterprise Technology Administration System.
If you want to have Nielsen as an active partner in your organization to advise you through your telecom and call centre challenges and opportunities:
© 2021 Nielsen IT Consulting Inc. All Rights Reserved. Privacy Policy.

ABOUT NIELSEN

Launched in 1999, Nielsen IT Consulting Inc. has lead organizations towards breakthrough results with their telecom investments. Specialists in Unified Communications, Call Centre, Telecom & Mobility Cost-Saving Programs and SaaS developer: Enterprise Technology Administration System).
If you want to have Nielsen as an active partner in your organization to advise you through your telecom and call centre challenges and opportunities:

© 2021 Nielsen IT Consulting Inc. All Rights Reserved. Privacy Policy.