Nielsen IT Consulting - Canada's Top Call Center Consulting Firm

Call Center Consulting
For a Better Call Centre Experience
We help organizations who are looking to improve their call center with new technology, better processes and training for their staff. →
Unified Communications Consulting
For Better Communications
If you are thinking about Voice-over-IP, Unified Communications or replacing your phone system then consider this proven methodology. →
Telecom and Mobility Cost-Savings
Better services and more features for less than you pay now.
Thinking it’s time to perform an audit of your services, we’ve got the experience, proven processes and tools. To learn more. →
Enterprise Telephone Administration System (ETAS)
For Better Vendor/Carrier Management
For a better way to manage your voice, data, mobility and vendor contracts, then consider our simple software solution (30-Day-Free-Trial) . →

Working with Nielsen IT has taken the complexity and effort out of dealing with our telecom vendors. Their expertise and experience enabled them to quickly identify substantial savings opportunities so that we have confidence that we are only paying for the services we are using and that our rates are appropriate and competitive...

Randy Bennett, Mgr. of IT Infrastructure & Operations

City of Burlington

Emily Nielsen launched Nielsen IT Consulting in 1999. A consulting firm focused on helping organizations achieve breakthrough results using Contact Centre and Unified Communication technologies. If you’d like such rewarding/innovating results you’re encouraged to contact Emily by calling 519-474-0372 or using this website's contact form.

ETAS (ENTERPRISE TELECOM ADMINISTRATION SOFTWARE) is the most comprehensive Software as a Service (SaaS) solution designed exclusively for the Canadian market.

Canada's Top Unified Communications and Call Center Consultants

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