Wow, its hard to believe it has been 20 Years! Thank you to everyone for all your well wishes and kind words. When I started out on my own 20
We’ve become familiar to seeing Uber headline the fight against “the system.” At nearly every high-tech conference I attend, the story of Uber disrupting the taxi industry makes its way into almost
Last Summer, Emily went through two terrible customer experiences. And she lived to tell the tale. You see, these experiences were so bad that she published them in Contact Management
LAST FRIDAY, Emily lifted the curtain to reveal a surprising truth that will dramatically change the way you think about Unified Communications (UC). This unusual truth is a discovery Emily has repeatedly
Are you thinking about hiring a telecom consultant? If so, I’ve got something here which (I’m sure) will help you make your decision a heck-of-a-lot easier! And it’s based on
For MISA 2016 Conference Attendees Only: Recently, I sent out an email about a Star Wars communication technology that could be used by MISA members. If you missed that email
For MISA 2016 Conference Attendees Only: If you’ve ever thought of being an innovation champion, then this upcoming MISA conference in Blue Mountain is your chance do so. That’s because
If you’re looking for ways to boost sales and launch more successful marketing campaigns… while improving your customer experience AND product or service development… there’s a powerful—once “out-of-reach”—technology that can
