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ABOUT US

WE HELP ORGANIZATIONS LEVERAGE THE POWER OF THEIR TELEPHONY AND CALL CENTRE INVESTMENTS!
  • We’re a consulting firm based in London, Ontario that specializes in Unified Communications and call center solutions since 1999. We work with organizations across Canada.

  • We can help you if you want better communications, a better call center, or you just want to cut your telecom and mobility expenses.

  • The solutions we recommend vary by vendor because we’re free of any bias and we select only what’s best for your unique needs.

  • We are the developers of ETAS (Enterprise Telephony Administration System) a Software as a Service (SaaS) specifically designed for organizations that want a more efficient and economical way of managing monthly cost.
    ETAS logo

  • We are a member of MISA, we participate and support their annual conferences.
    MISA/ASIM Canada logo

  • Our president Emily Nielsen is the Canadian representative for Genesys Consultant Executive Advisory Board.
    GENESYS logo

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CODE OF ETHICS

Independent Consulting is core to our business which means there is no concern for a “conflict of Interest”.

At Nielsen IT Consulting Inc. we have built our business on providing our clients non-bias consulting services. We are able to do that because we do not have financial interest in service providers, manufacturers and/or integrators. Doing so would put us in conflict with our ability to be objective in our recommendations to our clients. This practice is core to our business and what makes us different.

We can do what other or few players in the industry do, which is act without conflict for our clients “purchasing decisions”.

MEET THE TEAM

Emily Nielsen

Project Leader / Unified Communications Consultant

Jane Finn

Contact Centre Program Specialist

Deborah Morden

Contact Centre Program Specialist

Paul Van Dam

Contact Centre Architect/UC Specialist

Jose Rivera

Software Developer

Pat Blythe

Telecom/Call Center/E911 Specialist

CALL US

to book your free consultation to talk about your project!

TESTIMONIALS

Based on the needs of the City, Nielsen designed our next phone system and created the RFQ for this system while performing a cost-savings analysis. The design and RFQ saved much time when I was comparing phone system solutions from the various vendors. Once a vendor has been selected I will use the savings report from the analysis to show City council how I can help fund my phone system replacement project.
Naeem Khan, Manager of IT and Business Systems
City of Stratford