We have been fortunate to work with great clients and over the years have developed many long term relationships. We have extensive experience working with school boards, colleges, municipalities, non-profits, health care and corporate businesses.
We recently engaged Nielsen IT Consulting Inc. to help us select a new phone system, and I am very glad we did. From discovery interviews with our staff through creation of the RFP, to advising us on the pros and cons of the various offerings, Nielsen’s involvement allowed us to make a timely, informed decision. If you need a new phone system and don’t know where to start, do yourself a favour and call Nielsen.
Steve Carfagnini, IT Services Supervisor
ONE CARE Home and Community Support Services
Thank you, Emily.
Our new system is a real enabler for us in terms of mobility and working from home. We are able to use the soft client anywhere including through our Fortinet VPN. I have also been able to use my office hard phone at home. Mike and Nick are pleased with the simplicity of the On-Demand Contact Centre as well.
We thank you and Paul’s expertise and guidance throughout this project.
George Ianni, Manager, Information Technology
College of Nurses of Ontario | www.cno.org
Our Boards ageing phone system needed replacing and we didn’t have the resources, expertise and knowledge required to develop a plan that would align with our Board’s strategic vision. Emily and her team were able to quickly help us gather and evaluate the information, insight, budgetary estimates and guide us through the key decisions needed to replace our ageing phone system with a new Unified Communication system. They worked with us to ensure that the significant investment we will be making in a new UC/Telephony system is fully aligned with our Board’s strategic vision.
Chris Dale / Manager of Innovative and Collaborative Technology Services
London District Catholic School Board
Working with Nielsen Consulting Inc. on our telecommunications strategy roadmap was a great experience for the Town of Newmarket. The consultants involved in our project were very professional, had a great attitude and each had comprehensive knowledge of the UC/telecommunications business. They also possessed engaging and creative ways of transferring that knowledge to our technical and non-technical staff.
Jordan W. Kelly, Network & Telecommunications Coordinator
Town of Newmarket
Nielsen IT Consulting brought great value and went over and above what they were contracted to deliver. Nielsen still kept in touch more than a year after completion of the project at Georgian Bay General Hospital, we were extremely satisfied with the work and they did a great job leading the project management team, Emily and her team are very client focused. We are very proud of our new Telecommunication system and would definitely work with Nielsen IT Consulting again.
Brenda Duquette, Manager of Health Information Services
Georgian Bay General Hospital
Confederation College is delighted with the experience of using Nielsen IT Consulting to assist with its telephony solution replacement. Their expertise identified in a timely manner all of the critical items we needed to address in issuing an RFP. They saved our College (and our two collaborating Colleges) months of effort in an area outside of our core business.
Paul Inkila, Senior Director
Nielsen IT Consulting’s experience and extensive knowledge of the requirements that we needed to gather was extremely helpful and saved Loyalist College months of work in preparing an RPF to replace our aging telephony infrastructure. They also analyzed our existing telecommunications services and recommended a few opportunities where we could find some cost savings. It was a great experience working with them.
Jennifer Fry, Manager ITS Technical Services and Service Desk
Working with Nielsen IT has taken the complexity and effort out of dealing with our telecom vendors. Their expertise and experience enabled them to quickly identify substantial savings opportunities so that we have confidence that we are only paying for the services we are using and that our rates are appropriate and competitive. The engagement was very light in terms of our effort, they provided a quality report and effectively answered all our questions. Overall a very positive experience.
Randy Bennett, Mgr. of IT Infrastructure & Operations
City of Burlington
Cadillac Fairview recently completed the roll-out of a National Voice Over IP platform requiring 2 years of planning and deployment. Nielsen Consulting played a critical role in the completion of this project. Their insight and efforts involved in research and assessment of legacy property environments was instrumental in helping Cadillac Fairview make the best informed decision for the final platform. A special thanks goes out to Jennifer Caley for her commitment to this project. Jennifer played a key roll in managing the carrier migrations for all the properties.
Brad Arsenault, Direct of IT Operations & Client Services
The Cadillac Fairview Corporation Limited
Based on the needs of the City, Nielsen designed our next phone system and created the RFQ for this system while performing a cost-savings analysis. The design and RFQ saved much time when I was comparing phone system solutions from the various vendors. Once a vendor has been selected I will use the savings report from the analysis to show City council how I can help fund my phone system replacement project.
Naeem Khan, Manager of IT and Business Systems
City of Stratford
Nielsen IT have done a great job for us choosing a phone system and ISP from among the big providers. By looking at our current phone, internet and mobile spend, we got totally upgraded for the same cost we were paying. Every step of the buying process has been smooth, with competent, engaged providers vying for our business with enthusiasm and aggressive pricing.
Jay Murray, President
It was great working with Emily and her team to redesign the IVR for our organization. Their work was excellent and they truly felt like partners not only delivering what we asked for, but also lending their tremendous knowledge to give us tips for other improvements.
Drew London, Business Manager, Contact Center
Legal Aid Ontario
These clients represent a small sample of organizations that we have worked with our the past 20 years.