Paul Van Dam is a Senior VoIP Consultant at Nielsen IT Consulting Inc. with over 25 years of experience in the Telecommunications industry. Starting as a PBX installer, Paul has held positions as a systems analyst, support specialist, solution designer, system architect, presales engineer and consultant in various firms throughout his career.With extensive experience in PBX, IP, Contact Centre and IVR Technologies, combined with his business experience and training in process management such as Six Sigma, Paul can bridge the gap between technology, process and business requirements to develop strategic plans, and prepare solid RFP requirements for clients.Paul also has a wealth of IT skills with products such as SQL, Exchange, Office and software and database development experience which he uses to develop and maintain a custom application for Nielsen IT called Enterprise Telecom Administration System (ETAS).