We’re a consulting firm based in London, Ontario that specializes in Unified Communications and call center solutions since 1999. We work with organizations across Canada.
We can help you if you want better communications, a better call center, or you just want to cut your telecom and mobility expenses.
The solutions we recommend vary by vendor because we’re free of any bias and we select only what’s best for your unique needs.
We are the developers of ETAS (Enterprise Telecom Administration System) a Software as a Service (SaaS) platform specifically designed for organizations that want a more efficient and economical way of managing monthly cost.
We are a member of MISA, we participate and support their annual conferences.
Our president Emily Nielsen is the Canadian representative for Genesys Consultant Executive Advisory Board.
CODE OF ETHICS
Independent Consulting is core to our business which means there is no concern for a “conflict of Interest”.
At Nielsen IT Consulting Inc. we have built our business on providing our clients non-bias consulting services. We are able to do that because we do not have financial interest in service providers, manufacturers and/or integrators. Doing so would put us in conflict with our ability to be objective in our recommendations to our clients. This practice is core to our business and what makes us different.
We can do what other or few players in the industry do, which is act without conflict for our clients “purchasing decisions”.
MEET THE TEAM
ABOUT NIELSEN IT CONSULTING INC.
Launched in 1999, Nielsen IT Consulting Inc. has been a leader in helping organizations achieve breakthrough results for their telecommunication investments. Exclusively focused on Contact Centre, Unified Communication, Audits and Telecom Expense Management.