4th Largest Fitness Chain in the World Reveals Contact Centre Success Secrets

Have you grabbed your copy of  Contact Management Magazine’s Summer issue yet? If you haven’t, then frankly, you’re missing out. Here’s why: Recently I had the rare opportunity to look inside the

Uber: The Story of a BIG Giant Who Never Grew Up

We’ve become familiar to seeing Uber headline the fight against “the system.” At nearly every high-tech conference I attend,  the story of Uber disrupting the taxi industry makes its way into almost

Why Self-Service Is Flawed And What You Should Do About It

Last Summer, Emily went through two terrible customer experiences. And she lived to tell the tale. You see, these experiences were so bad that she published them in Contact Management

Emily Reveals Surprising Truth About Unified Communications To More Than 75,000 Canadian IT Executives On IT World Canada

LAST FRIDAY, Emily lifted the curtain to reveal a surprising truth that will  dramatically change the way you think about Unified Communications (UC). This unusual truth is a discovery Emily has repeatedly

Before you shell out big bucks for a Unified Communications (UC) solution there’s one thing you really must do. And I mean really must do! Without this one thing you’ll

What Breaking the Law Tells You About Hiring a Telecom Consultant

Are you thinking about hiring a telecom consultant? If so, I’ve got something here which (I’m sure) will help you make your decision a heck-of-a-lot easier! And it’s based on

The whole point of moving to Unified Communications (UC) is to make it easier for people to communicate and collaborate. But… your users may not embrace the use of the