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Helping our clients bridge the gap between business & technology since 1999.

Who We Are

Nielsen IT Consulting Inc. is an IT & telecom consulting firm based in London, Ontario. We help forward thinking organizations change the way they communicate. Our passion is to find and implement the best suited communication solution—telephony or mobility—that compliments the needs of your organization.

Our approach and recommendations result in the seamless transformation of your organization’s communication systems and an improved ability to communicate. We make the transition from legacy telecom systems to modern telecom systems—such as Voice-over-IP and Unified Communications—successful, within budget and delivered on time.

Our Clients

 

What’s New

What is Good Customer Service?

Many organizations today still believe that the best customer service is achieved through live answering of calls. This includes main numbers, call centres and other answer positions within the company. It is interesting to note that in the majority of these companies, customers are not satisfied with the service provided…

ALS Ice Bucket Challenge

http://youtu.be/hTOpyr4J9lU Emily Nielsen, President of Nielsen IT Consulting Inc. took the ALS Ice Bucket Challenge this afternoon after being nominated by Nielsen IT employee, Brian Whitelaw (you can watch his video here). Emily nominated Joe Duncan from Avaya, John Keating from Cisco, and Tom Lang from Mitel. You have 24…

MISA Ontario Post Event Review

Earlier in June, we exhibited at the MISA Ontario conference for the first time and had a wonderful time! MISA (Municipal Information Systems Association of Canada) is a non-profit organization established in the 1970’s to provide a collaborative forum for municipal IT teams to exchange information, ideas and experiences. This…

The Evolution of TEM (Telecom Expense Management)

Computing Canada's June 2014 edition features an article on Telecom Expense Management (TEM) and the various solutions available to businesses. Our very own TEM and Wireless TEM expert, Jennifer Caley, was interviewed for this article to comment on some of the challenges for businesses managing their own telecom expenses. The…